SMS, Email, and WhatsApp Credit Settings

SMS, Email, and WhatsApp are necessary when it comes to communicating with customers about orders, delivery, payments, etc. You can add money and manage email/SMS names via this page.

Add Credits

This option enables you to add money to your balance account so that you can send messages to your customers without any hassle.


1. From the Homepage, click on Settings.

2. Click on SMS, Email & WhatsApp Credit.

The topmost section will display the total balance in rupees. Additionally, this section also displays charges applied for each SMS, Email, and WhatsApp.

A detailed history of all the messages sent and the balance used will be displayed below.

Date: Displays the date of SMS and email usage.
SMS: Displays number of SMS’s sent on that day.
Email: Displays number of Emails sent on that day.
WhatsApp: Displays the number of WhatsApp messages sent on that day.
Credit Usage: Displays rupees charged for that transaction, amount added or free balance added.
Balance: Displays total balance after that particular transaction.
Report: The 50 icon under the Download Log column allows you to download a detailed report of the SMS and Email that was sent on that particular day.

3. Click on Add Money on the top right. From the following modal, enter the amount that you wish to add to your account. Click on Make Payment and you will be directed to the payments page.


Important Note
GST of 18% will be applied when you add an amount to your account.

The added balance will now be visible in the Purchase History section. Your current balance will be updated too.


Purchase History

1. Click on Purchase History.

The following modal will be displayed. It shows a list of all purchases made for your account, along with the date, amount, ID, and the number of the amount credited.

4. Click on Close to exit the modal or Add Money to add balance.

1. From the Homepage, tap on Settings.

2. Tap on SMS, Email & WhatsApp Credit.

The following page gets displayed. The topmost section will display the total balance in rupees. Additionally, this section also displays charges applied for each SMS, Email, and WhatsApp. Detailed purchase history of all the messages sent and balance used will be displayed below.

3. To add credit, you need to tap on Add Balance.

The following modal window gets displayed.

4. Enter the amount that you wish to add to your account. A GST of 18% will be applied to that amount. Tap on Make Payment. You will be directed to the payments page.

The added balance will now be visible in the Purchase History section. Your current balance will be updated too.

Business Email

You can book a business email name with this option. This name will be displayed when you send emails to your customers.


1. From the Homepage, click on Settings.

2. Click on SMS, Email & WhatsApp Credit.

3. Click on Book Now in the Business Email section.

4. Click on Proceed to continue with the Directi email system and from the following modal, select the number of email accounts you wish from the drop-down list.

Once the number of email accounts is selected/entered, the yearly payable cost for one email account will be displayed under Cost Per User. The total yearly payable cost for all required numbers of email accounts will be displayed under Total cost per year.

5. Click on Purchase Email. You will be directed to the payments page. Post successful payment, you will receive an email from your email provider, confirming that the email accounts have been configured and are ready to use.


Configuring the email account
Based on where your domain name was purchased, some changes would have to be made in your domain provider’s settings. In case you purchased the domain name from us, you needn’t make any changes. We will make the changes ourselves.
In case you purchased the domain name from a third-party provider, you would have to make some changes in your domain provider’s settings. Click here to know more about domains

Please Note
This feature is currently unavailable on mobile. You can book business emails only through the computer.
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